FAQ
Q: Are livvella toys safe for everyday play?
A: Yes! All livvella toys are designed with carefully selected materials and quality checks to ensure durability and safe play. Our toys are created to provide enjoyable and engaging experiences for children at home, learning spaces, and creative play environments.
Q: How long does it take to receive my order?
A: Orders are processed within 1–3 business days. Standard shipping usually takes 10–20 business days depending on your location and customs processing time.
Q: Can I track my order?
A: Absolutely! Once your order ships, you will receive a tracking number via email. You can use it to monitor your package through the carrier’s website.
Q: What if my toy arrives damaged or defective?
A: Please contact us within 7 days of receiving your order at service@livvella.com with photos of the issue. We will arrange a replacement or refund as quickly as possible.
Q: Do you offer international shipping?
A: Yes, we offer shipping worldwide. Please note that customs duties, import taxes, or other local fees may apply depending on your country and are the responsibility of the customer.
Q: Can I cancel or change my order?
A: Orders can be canceled within 3 working days before shipment. Once an order has been processed or shipped, cancellations or modifications may no longer be possible. Please contact us immediately if you need assistance.
Contact Information
📧 Email: service@livvella.com
📞 Phone: +852 2274 8886
📍 Address: 31/F, Global Gateway Tower, 63 Wing Hong Street, Cheung Sha Wan, Kowloon, Hong Kong